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bilenta.

AI Chatbots & Assistants.

Support that answers in seconds, around the clock, in your tone of voice.

We build chatbots that actually know your business: trained on your documentation, prices and policies, answering customers and employees 24/7 — with graceful handover to a human when judgment is needed. Built on the model that fits your case: OpenAI GPT, Anthropic Claude, Google Gemini, Mistral, or a self-hosted open model when data can't leave.

  • RAG
  • 24/7 support
  • Multichannel

⁄⁄ How we do it

Trained on your data

Retrieval (RAG) over your documentation, product catalog, FAQs and past tickets — the bot cites your real answers, not internet guesses.

Every channel

Website widget, Messenger, WhatsApp, Viber, email and your internal tools — one brain, many doors.

Human handover

Confidence thresholds and escalation rules: the bot solves the routine, your team gets the exceptions with full context attached.

Measured, not vibes

Deflection rate, resolution time, satisfaction — a dashboard showing exactly what the bot saves you every month.

⁄⁄ What you get

What you get.

  • Use-case & data audit
  • Knowledge base preparation (RAG)
  • Model selection & prompt engineering
  • Website & channel integrations
  • Guardrails & tone-of-voice tuning
  • Analytics dashboard & monthly tuning

⁄⁄ Frequently asked

  • OpenAI GPT, Anthropic Claude, Google Gemini and Mistral via API, plus open-weights models like Llama and Qwen for self-hosted setups. We pick per case based on quality, cost and data requirements — and the architecture lets you switch models later without rebuilding.

Ready to start?

Tell us about your project — we reply within one business day with honest next steps.

Get a quote